Passengers Duped Into Paying for Carry-On Luggage

Travel News — By spencerspellman on September 27, 2010 at 10:30 am

It’s no surprise that one of the biggest debates in the travel industry is over baggage fees. Unless you stick to carry-on luggage, it’s likely that you’re going to pay some type of fee with the rare exception of a few airlines that don’t charge for your first checked bag. The Telegraph reports that some recent European airline passengers are upset because they were wrongly charged for their carry-on luggage.

The Telegraph reports that the charges stemmed from use of the “cage” that is used to measure carry-on bags. These cages usually sit near the ticketing desk and gate seating and are little contraptions that look like they could hold little more than a Chihuahua. Although many people don’t even bother because they’re so small, some recent passengers used it for Bmibaby Airlines and found a discrepancy. They discovered the cage at the gate door was actually smaller than the one at the check-in desk. This means passengers were misled into believing their baggage was all set to go, until they got to the gate and were slapped with a fine.

The story in the Telegraph alleges that the airlines possibly knew the cages were small long before this happened. The airline has taken responsibility and stated they will remove all of the smaller devices from their airport gates.

[Photo courtesy of Elaine H.]

Tags: baggage fees, carry on, carry on bag, carry-on luggage, telegraph

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