EU Goes to Bat for Traveler’s Roaming Complaints

Travel News — By spencerspellman on December 20, 2010 at 4:30 pm

We’ve heard this story a million times: a family gets back from a great trip and settle back into their routine, only to open up their phone bill to find they owe thousands because of roaming charges while traveling. The most recent was of a couple teens who racked up a $9700 phone bill for their parents because of texting and using social media while in another country. However, according to the Daily Mail, someone is finally standing up to cell phone companies. That someone (Ed. note: some¬†government¬†power?) is the European Union.

As you may have experienced yourself, as soon as you step outside of your home country, you’ll most likely incur phone and data charges that are much higher than what you normally pay. These are often a per-minute or per-text rate, rather than subtracting minutes from your rate plan. As such, even a few calls and texts can equal a costly phone bill.

As the Daily Mail reports, the EU is coming down on cell phone companies to put a stop to high roaming charges. Any immediate changes would only be applicable to European countries. The EU is putting pressure on cell phone companies so that when people travel to other European countries, they would pay the same rate as if they were in their home country. Should it happen, it would put pressure on many other countries to do the same thing where there are unjustifiably high roaming charges. While this has been a valid complaint from consumers for years, this is the first time there has been such pressure on cell phone companies by someone who can actually do something about it.

[Photo courtesy of fpat]

Tags: cell phone companies, EU, Europe, phone bill from traveling, roaming charges

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