Seems like the staff of US Airways has become a little touchy.
The San Francisco airport has a notorious amount of delays. In fact, it’s the worst airport in the US for late flights, with only 71.5 percent arriving at the gate on time. This is due to a number of reasons, including the inability for the airport to add more runways because of size restrictions, and the fact that the whole area is often covered in a heavy fog.
But when a passenger made an innocent comment about SFO’s delays, he probably didn’t expect to get kicked off the flight.
After a flight to Charlotte, North Carolina was delayed in boarding for an hour due to weather, passengers were apparently ushered hurriedly on board the US Airways plane, and told to “hurry up.” Brian Hazelwood turned to the person next to him and said, “They wouldn’t be late if it wasn’t for the airlines, so don’t get mad at us.”
One flight attendant overheard the remark and was furious, running from the galley demanding to know who made the comment. Then Hazelwood was kicked off the plane, followed by another passenger who stood up for him. Hazelwood’s girlfriend opted to leave the flight, and the three of them were met by a Homeland Security Police Officer.
Um, yikes. Perhaps Hazelwood’s comment was a little passive aggressive, and perhaps those words were uttered with a little more venom than necessary, but this seems like a huge overreaction on US Airway’s part. Hazelwood and his girlfriend were later put on another flight, but had to stay in the area overnight without compensation. US Airways said “the passengers interfered with the flight crew and in the interest of safety they had to be removed.”
Oh, that makes sense now. One person stating his opinion surely jeopardizes the well-being of the entire flight. US Airways, you might have to retrain your crew in the fine art of “customer service.”